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The shop opening times are: 10.30am to 4.00pm
The shop is located in the North East of England and conveniently situated on the outskirts of South Shields, adjacent to the A 19 trunk road, the Tyne Tunnel and is less than 2 miles from the motorways A 1M and A 194M - what's more, you can usually park right outside the shop for FREE !
Our reputation has been built with a knowledgeable, fast, friendly and efficient service - we aim to keep it that way.
Below are a few unsolicited comments from customers, the original letters and e-mails are kept at our store.
| "WOW !, now that's what I call service! My panda arrived the morning after I ordered him ........ many thanks for such a prompt service. Amanda B - Bristol |
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"A BIG Thank you to you both for sending our order. Not only did it arrive by 1.00pm, as you stated, it also came with a lovely card to Gill for her birthday, which makes your service to us very special. We have purchased many bears over the past few years and, we must say, have never received such good service as yours".
Craig W. Essex. |
| "Thank you for your helpful and efficient service, your great prices and the fact that you package so well". Vicky G - Hertfordshire |
| "Thank you so much for the care that you took in packing ......it has been such a pleasure buying from you, and your service... well, it's the best !". Susan G - Arizona U.S.A. |
| "Hi, just a quick note to say that my order arrived safe and well, ......So far you have been one of the best services that I have had from a bear shop by far". Sam G - Sussex |
| "Thank you very, very much for all of your kind, professional and wonderful service. I will deal with your store again" Corinne L, California U.S.A. |
| "Your mail order service is excellent, only 37 hours from the time that I posted the order form !!! I find your website the easiest to navigate and there is loads of information... well done". Brenda H. South London |
| "I can hardly believe such prompt service, and it is every time that I order from you, thank you so much". Kristine G. Norway |
| "Just wanted to say 'thanks' for your friendly welcome, plus the tea and biscuits........I now know where to go for a teddy and a cup of tea !". Emily B - Devon |
| "Thank you so much for your excellent and highly efficient service, not to mention the careful packing. I would strongly recommend you to all bear collectors as 'Best Bear Shop' ". Lena I - Wales |
| "He (the bear) arrived safe this morning, your service was impeccable - as usual, many thanks" Sherod W - Coventry |
| "Thank you again for your fine service to me". Gilda F - Germany |
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